Artificial Intelligence

• Develop and lead the knowledge management strategy for the VA contract, including governance, standards, taxonomy, content lifecycle, version control, and operating model
• Create, review, and maintain process documentation, standard operating procedures, job aids, decision trees, work instructions, and other operational content
• Evaluate and apply AI-enabled capabilities and industry best practices to improve content creation, organization, searchability, usability, retrieval, summarization, and knowledge experience
• Collaborate with operations, process improvement, training, quality, compliance, and technology teams
• Support implementation, operational readiness, workforce adoption, and consistent customer experience
• Establish review cycles, quality controls, and monitoring processes for accurate, current, compliant content
• Track and report knowledge management effectiveness, content health, usability, adoption, and documentation readiness
• Exercise independent judgment in managing complex documentation and knowledge strategy needs

Explore AI Knowledge Management Lead at CenterWell Senior Primary Care. Review requirements and application details.