Associate

• Handle complex medical information enquiries in English for healthcare professionals, patients, and internal stakeholders
• Support translation activities and medical information call handling
• Manage a wide range of medical information enquiries based on business needs
• Document and report adverse events, product quality complaints, pregnancies, and special situations according to regulatory requirements and company procedures
• Track enquiries accurately in the medical information database
• Perform follow-up activities when required
• Support development of FAQs, standard response letters, and literature-based responses
• Act as a Medical Information Project Lead when required
• Prepare client reports and facilitate client meetings
• Participate in 24/7 medical information support services when required
• Contribute to process improvement, inspection and audit readiness, project tracking, and Medical Information Operations support
• Maintain high-quality standards and compliance with SOPs and regulations

Explore Senior Medical Information Associate at ERGOMED. Review requirements and application details.