Associate

• Handle inbound and outbound customer calls relating to mobile phone products and services
• Demonstrate empathy, patience, and active listening to ensure a positive customer experience
• Resolve customer queries effectively, including troubleshooting mobile-related issues and providing technical solutions
• Accurately document call details and actions taken in ticket notes for each interaction
• Escalate unresolved or complex issues through appropriate channels in a timely manner
• Adhere to program guidelines, company policies and compliance requirements

Mobile Telecommunications Support Associate

• Answer client inquiries through phone, email, and chat
• Address order issues and product inquiries via the customer interface platform, Facebook, and email
• Track shipments and backend shipping inquiries
• Conduct general research
• Update addresses and client information
• Work under the close guidance of the CX Lead to provide outstanding customer support
• Serve as a bridge between customers and the clinical team

Associate jobs in Egypt

Mobile Telecommunications Support Associate

CX Associate – German