Associate

• Serve as the primary liaison between customers and CDS teams, translating technical findings into clear, business-relevant insights
• Ensure timely and structured customer communication through regular updates, status reports, and proactive follow-ups
• Monitor service performance against SLAs, ensuring issues are escalated and resolved within agreed timeframes
• Lead end-to-end customer onboarding, from kickoff to service go-live
• Manage ongoing customer projects against agreed scope, goals, and delivery timelines
• Handle BAU service requests efficiently
• Produce and deliver accurate, high-quality monthly reports
• Conduct regular service and business review meetings
• Gather and act on customer feedback, coordinating internal improvements and issue resolution
• Maintain alignment with technical and commercial teams on service scope, deliverables, renewals, and invoicing
• Coordinate cross-service requests across internal teams
• Optimize customer-facing processes and deliverables to improve service quality and customer experience

Service Delivery Associate – Cyber Defense Services

• Διαπραγμάτευση με προμηθευτές σχετικά με τις δαπάνες της εταιρείας και των επιμέρους τμημάτων
• Συγκριτική ανάλυση και αξιολόγηση των προσφορών των προμηθευτών της εταιρείας
• Διαχείριση της διαδικασίας έγκρισης δαπανών σε συνεργασία με την CFO της εταιρείας
• Παρακολούθηση και διαχείριση του αποθέματος αναλώσιμων
• Παρακολούθηση και σύνταξη αναφορών δαπανών

Associate jobs in Greece

Service Delivery Associate – Cyber Defense Services

Cost Control Associate