Associate

• Provide word processing and document production services for clients
• Perform document production according to established policies and procedures
• Assess job requests, identify the correct production process, and ensure completion throughout the task lifecycle
• Edit, proofread, convert, create, transcribe, and otherwise complete document production requests
• Use document production equipment, technology, software, and hardware
• Coordinate document production services, preparation, intake, and workflow within the team
• Troubleshoot complex software and hardware problems
• Log and track assigned work
• Meet deadlines for accepting, completing, and delivering work
• Communicate with peers, supervisors, and clients regarding jobs or deadline issues
• Foster continuous service enhancement and client relationship building
• Handle sensitive and confidential documents and information
• Perform quality assurance on others’ work
• Train junior staff members
• Assist peer teams with proofreading, design, and document preparation as needed
• Interact with clients in person, by phone, and electronically
• Follow Williams Lea and client-site policies
• Use equipment and supplies cost-efficiently
• Complete additional assignments from management
• Work Wednesday through Friday, 2:30 p.m.–1:00 a.m. ET, and Saturday/Sunday, 3:00 p.m.–8:00 p.m. ET

Explore Senior Document Production Associate – 2nd Shift at RR Donnelley. Review requirements and application details.