Auto Claims Adjuster

• Manage complex auto claims from initial investigation through resolution, including multi-vehicle accidents, coverage disputes, disputed liability, comparative negligence, physical damage, and total loss
• Investigate and evaluate claims using policy language, statements, evidence, damages, and applicable laws
• Make timely coverage, liability, and settlement decisions
• Evaluate and negotiate first- and third-party physical damage claims within established settlement authority
• Use Guidewire ClaimCenter, investigation resources, digital collaboration tools, and data-informed insights to document decisions and advance claims
• Proactively manage assigned claims inventory by prioritizing work, anticipating next steps, maintaining documentation, and driving claims toward resolution
• Deliver exceptional service through empathy, proactive communication, clear expectations, and ownership
• Collaborate with managers, appraisers, technical resources, and business partners to resolve complex issues
• Support workload surges and catastrophe-response operations, including mandatory on-call dates and potential evening, weekend, and holiday work
• Travel or deploy with minimal notice during designated catastrophe events
• Perform additional duties based on business needs
• Complete the first three months onsite at the Tampa campus for training, coaching, and onboarding
• Transition after onboarding to a hybrid schedule requiring three days each week in the office

Explore Senior Auto Adjuster, Complex Non-Injury Claims at USAA. Review requirements and application details.