Benefits Advisor

• Deliver a specialist second-tier advice service to Suffolk County Council practitioners, independent advice agencies, and support organisations across Suffolk
• Act as the first point of contact for benefit and housing enquiries via telephone and email
• Provide advice, casework assistance, and quality assurance to colleagues
• Monitor and analyse helpline data to identify trends, inform service development, and shape training and learning opportunities
• Develop and maintain practice guidance and resource materials for the council and partner organisations
• Collaborate with the independent advice sector, share best practice, build partnerships, and communicate legislative and policy developments
• Support the Ipswich County Court Advice and Representation Service
• Help unrepresented defendants access advice and support to protect tenancies and prevent homelessness

Explore Benefits and Housing Advisor at The Hold - Home to Suffolk Archives. Review requirements and application details.