Benefits Coordinator

• Facilitate and manage service fulfillment within the assigned region
• Engage and support health plan members, long-term care insurance policy holders, and direct-to-consumer customers
• Assist with benefit/service understanding, resource optimization, service coordination, and communication with providers
• Cultivate professional relationships with The Helper Bees’ aging-in-place service provider network
• Promote best practices in platform utilization, customer engagement, referral management, scheduling, service completion, and invoicing
• Monitor referral activity to ensure timely assignment, acceptance, and service fulfillment
• Resolve referral escalations and customer service tickets by reviewing platform/dashboard activity and engaging providers or customers
• Prioritize timely referral fulfillment to meet program requirements and ensure customer satisfaction
• Self-manage scheduled follow-up engagements
• Perform high-volume inbound and outbound telephonic coordination
• Collaborate with Account Managers on reporting, escalations, grievances, eligibility, and referral issues
• Collaborate with management to assess performance and redirect efforts as needed
• Meet or exceed monthly encounter fulfillment goals and performance metrics

Benefits Coordinator jobs in Texas

Regional Benefits Coordinator