Bilingual

• Manage all activities of a branch and its overall operating model
• Direct sales and business development to achieve profitability, operational, sales, and annual goals
• Lead, coach, develop, and manage branch staff
• Identify Retail and Business Banking customer needs and provide short- and long-term solutions
• Prospect and grow Business Banking relationships through outreach and community presence
• Conduct interviews and select employees
• Model and coach customer service and needs-determination behaviors
• Maintain operational, security, compliance, and control requirements; prevent fraud and protect customer assets
• Own complex account servicing and error-resolution issues through complete resolution
• Process Business Banking loan requests up to $100,000
• Bundle products and services as appropriate
• Implement internal and external audit points and address regulatory issues
• Promote a culture of belonging consistent with the M&T Bank brand
• Exercise managerial authority over staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations
• Report to a Retail Regional Manager and lead the branch team toward annual sales and profitability goals
• Maintain federal SAFE Act registration, insurance licensing expectations, and Business Banking Specialist expectations
• Stay current on operational, product, and system changes
• Service existing customers while growing business through proactive sales and outside calling
• Build partnerships across the bank to resolve customer and employee issues

Bilingual jobs in Maryland

Pipeline Branch Manager, Bilingual Spanish