Bilingual

• Support customers regarding KPIs, including teaching dealership personnel to use the Retail Inventory Management website, reviewing policies and procedures, answering questions, and following up after training
• Meet workload criteria and metrics, including 175 emails per month and a minimum of two dealer trainings per month
• Make outbound calls regarding excess orders and new parts manager lists
• Answer incoming dealer calls
• Review adds protection requests
• Update job process documents and email stationery
• Work on hold orders one day per week, including late orders at 6:45 pm EST on Thursdays
• Collaborate with customers and escalate issues through appropriate channels, including helpdesk tickets
• Collaborate with GM representatives and GM Lead RIM analysts
• Learn and use RIM Legacy, RIM 3.0, DAAC, PWB+, Mainframe, and IP/digital phone systems to review orders, backorders, returns, and supersessions
• Record upfront messages as needed
• Work emails
• Collaborate with team members via Slack and Teams meetings
• Work autonomously and remain self-motivated

Bilingual jobs in Michigan

Parts Specialist, Bilingual French