Bilingual

• Answer and manage high volumes of inbound patient calls
• Screen inquiries, identify patient needs, and route calls appropriately
• Communicate with English- and Spanish-speaking patients
• Handle inbound and outbound communications using RingCentral
• Answer questions about appointments, insurance coverage, clinic services, and scheduling
• Verify insurance eligibility, active coverage, plan benefits, and requirements
• Determine deductibles, copays, coinsurance, and other patient financial responsibilities
• Calculate and communicate estimated patient costs before scheduling
• Identify insurance discrepancies and coordinate follow-up
• Maintain accurate insurance documentation and patient records
• Schedule and coordinate appointments
• Collect and verify demographic, insurance, and intake information
• Coordinate with the on-site clinic team
• Provide remote front desk assistance and patient check-ins using a tablet or camera-based system
• Support remote patient intake and registration
• Navigate EMSOW PACS, the cloud-based ultrasound imaging system
• Follow clinic workflows, documentation standards, HIPAA, and confidentiality requirements
• Prioritize calls, scheduling, insurance verification, and front desk support during busy clinic hours

Explore Bilingual Medical Patient Coordinator at Winning Assistants LLC. Review requirements and application details.