Bilingual

• Serve as the first point of contact for users with varying levels of technical skill
• Ensure the best possible user experience through efficient and personable communication
• Support mixed Windows and macOS environments and business-related peripherals
• Administer and maintain Microsoft 365 environments
• Provide end-to-end managed support for Exchange Online, SharePoint Online, Teams, OneDrive, and other Office 365 applications
• Troubleshoot complex Office 365 issues and collaborate with other IT teams for timely resolution
• Assist clients with Office 365 migrations, integrations, and customizations
• Conduct regular reviews and audits of client Office 365 environments for best-practice and security-policy compliance
• Deliver training and workshops to client staff on Office 365 applications
• Stay current with Office 365 updates, features, and best practices
• Collaborate with the sales team to identify additional services and support contract opportunities
• Determine and document technical problems and resolutions in the ticketing system
• Provide workstation, business systems, application, network, and mobile device support
• Set up employee equipment, hardware, operating systems, software, and user accounts
• Administer Windows servers, Azure VMs, and Office 365

Bilingual jobs in Worldwide

Bilingual HyperCare Consultant, French & English