Biller

• Independently create standard invoices and attach required supporting documents following SOPs, checklists, and data entry standards
• Identify rule-based exceptions, correct obvious clerical errors within defined policies, document and escalate missing documentation, contractual ambiguity, or high-value/complex exceptions
• Respond to basic customer and branch requests regarding billing paperwork
• Route inquiries to the appropriate departments
• Use ERP systems, document management tools, email, and entry-level spreadsheets to process low-risk transactions and manage daily workflows
• Meet turnaround times for standard transactions and productivity targets while maintaining invoice accuracy
• Maintain confidentiality and follow disclosure rules and protocols
• Establish and maintain professional working relationships with customers and others involved in billing
• Perform other reasonable related duties assigned by the supervisor or manager

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