Billing Coordinator

• Serve as a primary resource for client billing questions, outstanding balances, payment concerns, and account discrepancies
• Review accounts, explain balances and payment options, and establish approved payment plans
• Manage billing escalations with empathy, professionalism, and timely follow-through
• Document client interactions, resolutions, and follow-up activities accurately
• Coordinate with administrative teams when billing concerns impact scheduling or client care
• Maintain confidentiality and comply with HIPAA and organizational policies
• Investigate and resolve discrepancies between EHR/client management systems and payment processing platforms
• Research failed, declined, duplicated, reversed, or incorrectly applied payments
• Assist with payment posting, adjustments, refunds, credits, and outstanding balance follow-up
• Assist with insurance eligibility and benefits verification
• Support staff with eligibility, copays, deductibles, coinsurance, and client financial responsibility questions
• Serve as a billing resource for front desk, scheduling, clinical, and administrative teams
• Provide guidance on billing workflows, payment arrangements, insurance questions, and escalation procedures
• Manage billing escalations from initial concern through resolution
• Identify recurring billing, payment, insurance, and workflow issues
• Recommend solutions to improve accuracy, efficiency, and client experience
• Assist with updating billing procedures, training resources, and standardized workflows
• Partner with Billing and Operations leadership on continuous improvement initiatives

Explore Billing & Client Escalations Coordinator at Trusted Results Therapy Group. Review requirements and application details.