Billing Specialist

• Take end-to-end responsibility for activities impacting merchant invoices and payouts
• Maintain prices and conditions in relevant systems
• Review contracts
• Support product-related billing adjustments
• Serve as a direct point of contact for merchants regarding invoice and payout questions by email and telephone
• Investigate internal technical issues through structured analysis and root-cause identification
• Coordinate communication with internal stakeholders and external merchants until resolution
• Create and maintain process and troubleshooting documentation for the internal knowledge base
• Perform operational controls and monitor billing processes and relevant KPIs
• Identify risks, deviations, and opportunities for improvement
• Act as the merchant's voice within the company and represent the company clearly and professionally

Explore Billing Operations Manager at Unzer. Review requirements and application details.