Billing Specialist

• Provide initial and timely responses to support cases covering billing, pre-sales requests, usage optimization, and disputes
• Debug and identify user-specific issues such as failed payments, unsettled invoices, and payment extensions
• Triage support cases by directing users to existing answers, code examples, and documentation
• Escalate cases to appropriate technical or business team members
• Identify opportunities for internal tooling to improve support efficiency
• Reproduce issues, create test cases, and improve test coverage when experienced in testing
• Own customer billing inquiries across EMEA
• Partner directly with customers and collaborate cross-functionally with the Billing Engineering team
• Identify patterns, improve workflows, and contribute to scalable product enhancements

Explore Billing Support Specialist at Supabase. Review requirements and application details.