Business Analyst

• Serve as the primary liaison between clients, business stakeholders, and internal operational teams
• Gather, analyze, and document client and business requirements
• Translate client needs into functional requirements and actionable work items
• Facilitate communication between business stakeholders and technical teams
• Participate in requirements reviews, solution discussions, and service enhancement planning
• Identify process improvement opportunities and recommend solutions
• Serve as a primary contact for service-related requests and inquiries
• Coordinate service provisioning and support activities across internal teams
• Monitor service requests and ensure timely completion
• Provide status updates and communications to clients and stakeholders
• Escalate issues, risks, and service delivery concerns
• Participate in projects involving new services, enhancements, and operational improvements
• Coordinate service readiness and support implementation efforts
• Assist with project planning, testing, operational impact assessments, and transition-to-support activities
• Create, manage, track, and close service requests, incidents, and work items
• Use ServiceNow to manage incidents, requests, changes, and service fulfillment activities
• Use Azure DevOps to track user stories, defects, tasks, and project work items
• Support ALM processes, requirements tracking, testing coordination, defect management, and release support
• Develop and maintain service procedures, operational documentation, knowledge articles, and reference materials
• Support training and process documentation for internal stakeholders

Business Analyst jobs in Mississippi

Business Analyst, Services Coordinator