Business Analyst

• Investigate, triage, diagnose, and help resolve system issues for internal and external clients
• Work with IT teams and suppliers as needed
• Provide ongoing support until tickets are fully resolved
• Analyze reported system issues to determine validity, severity, and reproduction steps
• Assist Senior Analysts with business requirements, functional specifications, and system enhancement documentation
• Record changes to existing systems and help maintain complete support documentation
• Support business and client needs and research, escalating findings to the appropriate team member
• Assist senior staff with client and user requirements gathering, status reports, release notes, and task planning
• Follow change management processes
• Coordinate client-specific requests and resources
• Handle outage notifications
• Support weekly reporting of incoming, open, and closed issues

Explore IT Business Analyst, Entry Level, Insurance at Marsh McLennan. Review requirements and application details.