Business Analyst

• Provide technical support for the ERP environment and the products, systems, applications, and infrastructure that support ERP operations at CCSNH
• Support ERP-related servers, operating system components, production services, job scheduling, secure file transfer, integrations, monitoring, troubleshooting, and related operational processes
• Maintain, monitor, troubleshoot, and support ERP-related infrastructure to help ensure system availability, stability, performance, and reliability
• Support job scheduling and batch processing tools used in the ERP environment
• Support secure file transfer, data exchange, and integration processes used by ERP-related systems and third-party applications
• Develop, modify, maintain, and troubleshoot scripts, automation, code, and technical utilities necessary to support ERP operations, monitoring, integrations, file transfers, troubleshooting, job scheduling, and system administration tasks
• Coordinate with vendors, technical teams, functional offices, ERP programmers, help desk staff, and authorized users to resolve ERP-related support issues
• Research, evaluate, and recommend technical options related to ERP products, supporting infrastructure, tools, upgrades, and operational improvements
• Document technical procedures, support processes, troubleshooting steps, and operational practices related to ERP products, job scheduling, integrations, monitoring, and related infrastructure support
• Perform other related technical support activities necessary to maintain, stabilize, troubleshoot, or improve the ERP environment and its supporting infrastructure
• Other duties as assigned
• Report to the CIO in the System Office
• Primarily assigned to one college while providing remote and occasional onsite support services to other colleges in the CCSNH system

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