Business Analyst

• Support infrastructure products and services for specific business units or regions
• Participate in the project lifecycle from identifying needs through deployment and testing
• Incorporate enterprise infrastructure protocols and best practices
• Ensure consistent, reliable, and high-value solutions are implemented and supported
• Collaborate with Product teams, the CHS IT Service Center, operators, systems architects, subject-matter experts, leaders, and business stakeholders
• Coordinate external vendors, establish work plans and timelines, develop test and acceptance criteria, and implement initiatives
• Understand and document business cases, current-state system functions, infrastructure requirements, and dependencies
• Assist with system design, upgrades, and monitoring
• Determine hardware required to support business systems and processes
• Provide on-site technical support and issue remediation for infrastructure, business systems, and operational technology
• Lead or co-lead core infrastructure service delivery efforts
• Lead preventative maintenance programs, system refreshes, and software upgrades
• Document use cases, business requirements, and system requirements
• Coordinate staging, installation, and configuration of new or upgraded systems
• Create diagrams and process flows
• Document and process issues, enhancement requests, and business-partner feedback
• Manage and resolve incidents and break-fix issues using ServiceNow
• Procure gear and hardware using the enterprise purchasing system
• Participate in Agile and Kanban activities with the Service Delivery team
• Recruit and manage Smart Hands contractors for on-site field work
• Maintain safety policies and promote a strong safety culture
• Perform other assigned responsibilities

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