Business Analyst

• Bridge enterprise stakeholders and the technical development team
• Lead project intake and extract complex technical requirements
• Translate business needs into actionable user stories using ServiceNow
• Build and maintain trusted relationships with enterprise customers and stakeholders
• Own and prioritize the product backlog within ServiceNow
• Lead backlog refinement sessions
• Provide PM support and perform Scrum Master duties as assigned
• Ensure accurate task, story status, and effort tracking on the Agile board
• Remove delivery blockers and maintain delivery velocity
• Mentor and coach business analysts
• Lead discovery sessions and define scope for new modules and capabilities
• Author user stories, acceptance criteria, and product backlogs in ServiceNow
• Create and manage formal Change Requests within ServiceNow
• Lead end-to-end User Acceptance Testing and secure formal sign-off
• Partner with ServiceNow developers throughout the Agile SDLC
• Ensure alignment with FAA digital governance and enterprise architecture frameworks
• Author and maintain technical documentation, process maps, user guides, and operational integration plans
• Recommend, update, and document process improvements

Business Analyst jobs in Oklahoma

ServiceNow Business Analyst