Business Intelligence Analyst

• Manage a team of administrators and developers across offshore and onshore locations
• Provide ongoing support to reporting users across all departments, including off-hours and holidays through an on-call rotation
• Prioritize team members’ work and represent the group in larger meetings
• Develop documentation, QA, and JIRA workflow practices for the team
• Conduct requirements definition meetings and support brands with recommendations
• Coordinate with business intelligence vendors and consultants
• Communicate project updates and status throughout the project lifecycle
• Lead the Business Intelligence team supporting enterprise-wide data analysis through URBN’s Technology Enterprise Data Warehouse

Business Intelligence Manager

• Design, develop, and maintain customized, interactive Tableau dashboards tracking key customer metrics
• Write complex SQL queries to extract, join, and aggregate data from multiple sources
• Perform ad-hoc and exploratory analysis of customer, ticketing, and contact center data
• Identify trends, patterns, and opportunities
• Partner with business teams and cross-functional stakeholders to gather requirements and translate them into operational insights
• Present findings using Tableau, Excel, or PowerPoint to support customer experience improvement initiatives
• Optimize report performance and query efficiency
• Perform QA checks on reports for accuracy, consistency, and compliance with department standards
• Document report specifications, designs, and deployment processes
• Implement and deploy reports
• Provide training and ongoing support to business users
• Manage multiple projects within an agile environment
• Stay current on reporting and analytics trends and propose enhancements

Business Intelligence Analyst jobs in Pennsylvania

Business Intelligence Manager

Customer Experience Analyst, Reporting and Analytics