Business Operations

• Oversee key operational processes across the merchant lifecycle, including onboarding, account maintenance, regulatory reviews and offboarding
• Coordinate Austrian branch operational requirements, local governance materials, committee actions, evidence and business continuity planning
• Act as the local operational point of contact across business leadership, Legal, Finance, Risk, Compliance and central operations
• Coordinate merchant maintenance, cancellations, termination, offboarding, hierarchy reviews and KYC refresh activities
• Coordinate merchant onboarding, account activation, video identification dependencies and terminal setup
• Coordinate local risks, issues, operational risk events, remediation plans, RCSA and RAU implementation
• Coordinate regulatory requests and changes, risk assessments, control design, testing, audits and findings
• Own operational action tracking, prioritisation, KPIs, service-level and risk reporting, escalation and follow-through
• Lead automation and continuous-improvement initiatives and build resilience through documented processes, capacity planning and cross-training
• Directly lead, coach and evaluate the Branch Coordinator Austria
• Report to the Head of Global Merchant Services Austria

Explore Business Operations Manager, Austria at American Express. Review requirements and application details.