Business Operations

• Own the process governance framework for Global Services, including process inventory, standards, decision rights, and review cadence
• Document and maintain Services processes, including process maps, SOPs, work instructions, and role definitions
• Build and prioritize the process improvement roadmap with Services leadership and process owners
• Define end-to-end process architecture across the Services lifecycle, including roles, handoffs, controls, and system requirements
• Drive improvements to sales, renewal, and delivery processes across all channels
• Set lifecycle management standards for services from launch to retirement
• Liaise with IT by translating business needs into system and infrastructure requirements and influencing IT priorities
• Lead root-cause analysis for complex, cross-functional process issues and ensure lasting corrective actions
• Define and track process performance measures, report results to leadership, and use data to guide improvement decisions
• Lead change management and adoption through training, targeted communications, and coaching
• Identify and develop Subject Matter Experts across the organization to capture feedback, cascade updates, and provide first-level support
• Partner with Customer Experience, Sales, Delivery, IT, Operations, and process owners to implement sustainable improvements

Explore Business Process Manager at Emerson. Review requirements and application details.