Business Operations

• Lead stabilization, adoption and continuous improvement across the USA organization following the global SAP S/4HANA business transformation
• Build and lead the local Key User and SME community across functional areas, including primary, backup and successor coverage
• Partner with leadership and HR to protect SME capacity, flag overload and retention risk, and recognize SME contributions
• Monitor process performance and adherence using Signavio and other data sources
• Quantify and correct local execution drift from standard end-to-end processes
• Agree on improvement priorities with local management and manage them to process health KPIs and business outcomes
• Drive improvements involving policies, ways of working, handoffs, SOPs, quick reference guides, KPI and performance reviews, knowledge management, role design and organization structure
• Embed PVM good practices and close adoption gaps using Lean, Kaizen and structured problem-solving methods
• Partner with Global Business Process and IT teams to increase automation and coordinate priority improvements
• Propose template enhancements through the appropriate governance
• Bring proven improvements from Europe and other regions and share North America learnings globally
• Identify capability gaps and address them through Key User onboarding, training, SOPs and accessible materials with HR
• Run monthly governance with leadership on priorities, capacity, dependencies, benefits and adoption
• Escalate issues to the executive committee when needed

Explore Continuous Improvement Leader, Business Processes – SAP at Perfetti Van Melle. Review requirements and application details.