Business Operations

• Own end-to-end customer onboarding and implementation from sales handoff through Customer Success transition
• Capture customer goals, KPIs, and expectations and translate them into structured project plans
• Build and manage onboarding plans with milestones, owners, timelines, and success criteria
• Drive consistent, scalable onboarding execution while adapting to customer-specific needs
• Ensure on-time, high-quality delivery through cross-functional accountability
• Serve as program manager across multiple initiatives, with implementations as the core priority
• Build and maintain project plans and Gantt charts, including timelines, dependencies, and risks
• Coordinate across Sales, Product, Engineering, SMEs, Support, and Customer Success
• Run status updates, stakeholder communications, and execution reviews
• Identify and resolve risks, gaps, and misalignment
• Oversee technical implementations without hands-on execution through technical project plans
• Coordinate system setup, integrations, and technical readiness by bringing cross-functional teams together
• Act as the central point of coordination and escalation across technical teams
• Ensure delivery aligns to scope, timelines, and success metrics
• Coordinate scheduling, milestones, and completion criteria
• Manage delivery through internal trainers and SMEs without providing direct training
• Track training completion, readiness, and adoption
• Ensure customers are prepared for go-live and early success

Explore Business Operations Project Manager at Quva. Review requirements and application details.