Business Operations

• Manage the operational unit to assist and support real-time operations
• Facilitate resource utilization to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment
• Develop and monitor key performance metrics for staff performance and operations functions
• Evaluate business processes, procedures, and systems and recommend improvements
• Participate in quality improvement projects and lead continuous improvement efforts
• Assign and monitor staff caseloads and account distribution
• Evaluate program effectiveness through reports and present findings to leadership
• Monitor and measure compliance standards
• Develop staff through internal and external resources and on-the-job training
• Build and maintain relationships with State agencies as a key liaison
• Resolve escalated customer complaints
• Communicate goals, expectations, and results with internal and external stakeholders

Explore Business Operations Manager – Program at GT Independence. Review requirements and application details.

Business Operations Manager – Program

• Manage the operational unit to assist and support real-time operations
• Facilitate utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment
• Develop and monitor key performance metrics to measure staff performance and operational functions
• Evaluate business processes, procedures, and systems and recommend improvements
• Participate in quality improvement projects and lead continuous improvement efforts
• Assign and monitor staff caseloads and account distribution
• Evaluate program effectiveness through prepared reports and present findings to leadership
• Monitor and measure compliance standards
• Develop staff through internal and external resources and on-the-job training
• Build and maintain relationships with State agencies as a key liaison
• Resolve escalated customer complaints
• Communicate goals, expectations, and results with internal and external stakeholders