Business Operations

• Own and develop relationships with a portfolio of clients, acting as a trusted partner and main point of contact.
• Monitor client performance, usage and key business indicators, turning data into actionable insights and recommendations.
• Understand clients’ business needs and challenges, identifying opportunities to create value, improve performance and strengthen long-term relationships.
• Track relevant financial and operational indicators, including volumes, costs and margins, and understand their impact on the business.
• Lead regular client follow-ups and business reviews, ensuring clear communication on performance, priorities, challenges and next steps.
• Work closely with internal teams to translate client needs and business opportunities into concrete actions and solutions.
• Identify operational inefficiencies and improvement opportunities, driving initiatives that improve both client experience and business performance.
• Contribute to business planning, reporting and decision-making by bringing together customer, operational and financial perspectives.
• Support the implementation and evolution of projects when required, ensuring alignment between client expectations, operational delivery and business objectives.
• Participate in people, hiring manager and final interviews as part of the recruitment process.

Business Operations Specialist

• Manage own projects in ecommerce operations in an ecommerce market
• Link operations teams—including customer service, warehouse, delivery, and planning—with an ecommerce market team
• Centralize information and ensure a smooth supply chain
• Investigate, escalate, and follow through on operational issues until resolved
• Monitor customer experience metrics including NPS, return rates, and Trustpilot
• Monitor operations metrics including stock health, OTIF, and forecast accuracy
• Identify improvement opportunities
• Regularly report customer experience and operations performance internally
• Receive support from a senior team member for professional and personal development

Business Operations jobs in Portugal

Business Operations Specialist

Business Operations Intern, Italian Speaker