Business Operations

• Own the operational performance framework across projects, time-and-materials engagements, delivery pods, managed services, run services, and other client delivery models
• Produce weekly and monthly reporting on revenue, gross margin, profitability, utilisation, capacity, delivery milestones, forecast accuracy, backlog, risks, and corrective actions
• Partner with Finance and delivery leaders to analyse P&L performance, investigate variances, improve data quality, and address commercial issues
• Chair and improve operational governance reviews, ensuring decisions have clear owners, deadlines, and follow-through
• Maintain portfolio visibility of delivery health, scope, milestones, resource demand, dependencies, risks, issues, client commitments, and financial performance
• Identify underperforming engagements and coordinate recovery actions
• Establish and manage contract-renewal and extension processes
• Support customer health through opportunity governance, CRM discipline, sales-to-delivery handovers, and activity tracking
• Track practice improvements, Microsoft partnership designations, certifications, skills coverage, and strategic capability measures
• Translate leadership priorities into operational plans, dashboards, routines, and improvement backlogs
• Lead internal business and service-improvement initiatives through implementation, adoption, measurement, and handover
• Improve delivery and operations processes through controls, SOPs, workflows, data ownership, and escalation routes
• Oversee operational data quality and system usage across Dynamics 365 Business Central, CRM, project-management, ITSM, and reporting platforms
• Manage, coach, and prioritise the Business Operations Analyst’s work
• Build relationships with senior leaders and cross-functional stakeholders, constructively challenging performance or governance gaps
• Promote operational discipline, accountability, evidence-based decision-making, and continuous improvement

Business Operations jobs in Serbia

Business Operations Manager