Business Operations

• Gain understanding of utilization management, claims operations, IT operations, and call center operations
• Develop subject matter expertise in the company’s technical and operational aspects
• Provide operational expertise to client services and client operations managers in researching and resolving issues and requests
• Work with Operations Product Owners to develop, monitor, maintain, and groom backlogs
• Build presentations and complete analyses to support Operations Product Owners’ communications to senior management
• Translate business rules into pathway algorithms and evaluate existing pathways for operational efficiencies
• Document and maintain business workflows, pathways, and requirements, or support central teams managing these functions
• Coordinate with key leaders to execute projects
• Assist Agile Product Owners in delivering enterprise initiatives including eviCore Platform, Universal Clinical Experience (UCX), and Universal Provider Experience (UPX)
• Lead and provide subject matter expertise across client services, claims, implementations, clinical, non-clinical, and IT organizations to develop scopes of work and level-of-effort estimates
• Monitor overall operations backlogs and identify ways to improve or enhance operational performance

Explore Senior Business Analyst – Operations Governance at The Cigna Group. Review requirements and application details.