Business Operations

• Lead planning and execution of complex department-wide projects, programs, events, campaigns, system implementations, and strategic initiatives
• Translate leadership priorities into project plans, workflows, timelines, responsibilities, deliverables, and success measures
• Coordinate work among leadership, program teams, marketing and communications staff, university partners, consultants, vendors, and external stakeholders
• Monitor project status, identify risks and barriers, facilitate decisions, and resolve operational issues
• Develop and improve departmental procedures, workflows, tools, and reporting practices
• Serve as primary technical, functional, and administrative owner for cloud-based platforms including Airtable, Typeform, Zapier, Wix, HubSpot, ChatGPT/OpenAI, Canva, Microsoft 365 shared inboxes, Slack, and Adobe Acrobat Sign
• Design, configure, administer, maintain, and improve departmental systems and applications
• Develop and maintain Airtable bases, relational data structures, linked records, interfaces, forms, formulas, automations, permissions, dashboards, and reporting tools
• Design, maintain, and troubleshoot automated workflows and data exchanges among departmental platforms
• Gather requirements and translate operational needs into scalable system configurations and technical solutions, including KPI and grant reporting metrics
• Lead system implementations and major enhancements through discovery, design, testing, deployment, training, and ongoing support
• Maintain data quality, system documentation, process maps, administrator guides, and continuity procedures
• Coordinate with vendors, consultants, WVU technology personnel, and stakeholders on licensing, security, procurement, access, and technical issues
• Supervise and support marketing and communications staff through prioritization, feedback, coaching, workload support, and professional development
• Provide strategic and operational oversight for marketing and communications workflows, systems, timelines, and project delivery
• Maintain brand, voice, positioning, storytelling, content planning, project intake, campaign management, approvals, digital assets, and performance reporting systems
• Develop and deliver system onboarding, demonstrations, training, documentation, and individualized technical support
• Create and maintain standard operating procedures, user guides, process documentation, and continuity materials
• Support employee onboarding and ensure appropriate system access, information, training, and resources
• Develop and maintain systems supporting budget processes and grant-funded initiatives, including project tracking, documentation, reporting, data collection, and workflow management
• Develop productive relationships with university departments, vendors, consultants, community partners, and external stakeholders
• Represent Smith OEDC in meetings, partner discussions, events, and other forums
• Communicate complex operational and technical information to audiences with varying levels of expertise
• Support change-management efforts for new systems, processes, programs, and departmental initiatives

Explore Assistant Director of Operations and Business Systems at WVU Online. Review requirements and application details.