Business Support

• Provide Level 2 business support to users for the processes and applications within your scope of responsibility
• Challenge, qualify, and prioritize operational requests and issues
• Resolve requests and issues according to their priority
• Conduct Root Cause Analyses (RCAs), with IS/IT support where necessary
• Monitor the operability and performance of processes and applications on a daily basis
• Verify the implementation of data quality controls
• Verify the correct use of processes and applications
• Empower and train Business Support Analysts (BSAs)
• Train users together with Process Engineers and BSAs
• Facilitate the functional business network in Europe
• Participate in the testing, design, piloting, and deployment of processes and tools
• Validate the various Target Operating Processes (TOPs) based on testing, documentation, and training
• Escalate process and tool enhancement needs
• Validate the team’s contributions to projects
• Support RT Order Management processes for the European replacement market

Explore Business Support Expert – Europe at Michelin. Review requirements and application details.