Business Support

• Ensure the department meets performance targets
• Maintain and improve customer satisfaction levels
• Maintain cost control requirements
• Attain and maintain role-appropriate accreditations
• Understand and adhere to policies and procedures
• Compile management information reports using relevant business tools
• Prioritize and coordinate work schedules to meet business and customer needs and deadlines
• Assess solution costs to ensure adherence to budget constraints
• Coordinate small teams delivering basic work packages
• Ensure operational documentation is current and fit for purpose
• Develop best-practice procedures and guidelines
• Analyze, document, and report on completed work
• Provide specialist guidance to less experienced colleagues
• Provide customer service to internal and external customers
• Communicate on complex issues to avoid escalations
• Evaluate and resolve escalations
• Identify personal development needs aligned with business objectives
• Follow information security policies and report security events or risks
• Ensure partners comply with Computacenter and customer contractual obligations
• Identify, onboard, and proactively manage new partners
• Manage delivery of product supply services to named customers

Business Support jobs in India

Global Business Support Coordinator