Call Agent

• Handle customer inquiries via phone calls regarding account identification, subscription cancellations, and refund requests
• Gather necessary customer information and forward requests to the appropriate internal team for processing
• Communicate with customers in a calm, professional, and empathetic manner
• De-escalate challenging situations and address customer concerns professionally
• Follow established procedures to ensure requests are handled accurately and efficiently
• Proactively follow up on outstanding requests and ensure all necessary information is provided
• Independently locate relevant information to assist customers and handle inquiries effectively

Explore Inbound Call Agent, English C2/Native at SupportYourApp. Review requirements and application details.