Call Center Representative

• Answer inbound calls from consumers responding to Medicare advertisements
• Follow an approved script and TCPA/compliance guidelines
• Ask qualifying questions and capture accurate information
• Warmly transfer qualified callers to a licensed Medicare agent
• Log call details
• Maintain strong attendance and productivity
• Provide a friendly first impression for consumers calling about Medicare plan benefits

Call Center Agent, Medicare

• Contact Medicare Advantage and Medicaid health plan members by phone
• Offer, explain, and schedule free in-home or virtual healthcare evaluations
• Make an average of 50 outbound calls per hour using an automatic dialer
• Follow 20+ approved scripts and respond persuasively to rebuttals
• Meet department productivity, quality, customer service, appointment, dialing, shift, and attendance goals
• Adjust, reschedule, and cancel appointments with members and contracted providers
• Monitor appointments, calls, handle time, and productivity using reporting systems
• Report member complaints and escalations to Member Engagement Managers
• Participate in peer side-by-side coaching
• Follow HIPAA and security/privacy guidelines when handling protected health information
• Report to a Member Engagement Manager

Call Center Representative jobs in Alabama

Call Center Agent, Medicare

Outbound Sales Call Center Representative