Call Center Representative

• Handle inbound and outbound calls from new and existing clients
• Assist new clients in identifying orthodontic needs and guide them through consultation scheduling
• Explain general treatment options, including braces and Invisalign, without diagnosing or making treatment guarantees
• Create and update new patient charts with accurate demographic, contact, insurance, and appointment information
• Schedule new patient consultations and follow-up appointments across the network of 60+ locations
• Support existing patients with appointment changes, rescheduling, account questions, and general inquiries
• Assist with billing questions, payment support, account updates, and solution-based recommendations
• Collect, verify, and update patient information in appropriate systems
• Coordinate with Diamond Braces offices to ensure a smooth and consistent patient experience
• Communicate with patients, families, office teams, and internal departments
• Address client questions and concerns with empathy, patience, and a focus on resolution
• Maintain confidentiality and follow company policies, procedures, and compliance expectations
• Meet Diamond Braces' AAA Experience expectations
• Support department goals related to call quality, patient satisfaction, appointment support, and service excellence

Call Center Representative jobs in Costa Rica

Offshore Client Relations Representative – Call Center