Call Center Representative

• Act as the direct point of contact for an energy provider, assisting customers with questions about energy services
• Serve as the first point of contact for questions about supply, invoices, or advance payments
• Support customers in using the customer portal, including login issues and password resets
• Advise customers on energy services such as wallboxes, photovoltaic systems, and e-mobility
• Guide customers to relevant information on the website
• Use SAP IS-U and internal software to process customer inquiries accurately
• Handle daily calls and resolve customer requests related to energy in a straightforward manner

Call Center Representative jobs in Croatia

Customer Service Advisor, Call Center Agent – Energy Provider