Call Center Representative

• Answer and pre-screen inbound patient calls, triaging call intent and routing patients to the right team member or next step
• Handle new patient inquiries with timely, warm, and accurate responses
• Manage scheduling and rescheduling for existing patients across New York and Southern California clinic locations within AdvancedMD EMR
• Confirm appointments and follow up on open scheduling items to reduce no-shows and gaps
• Log and flag clinical and administrative items as tickets for in-house staff
• Track open tickets and flag items not picked up within the expected window
• Maintain accurate, organized patient records in strict compliance with HIPAA
• Support the administrative side of a high-volume patient call center with no clinical decision-making

Explore Healthcare Virtual Assistant, Call Center at Hire Overseas. Review requirements and application details.