Call Center Representative

• Lead, motivate, and supervise a team of customer support representatives working on an online betting platform
• Monitor daily operations and ensure high-quality customer service via live chat and offline messaging
• Track team performance, productivity, and key performance indicators (KPIs)
• Provide regular coaching, feedback, and training to team members
• Handle escalated customer inquiries and support agents in resolving complex issues
• Prepare performance reports and communicate results to management
• Ensure compliance with company policies, procedures, and quality standards
• Coordinate shift schedules and ensure smooth 24/7 operations
• Work shifts based on German time, including live chat support until midnight and offline message support from 00:00 to 09:00

Explore Call Center Team Leader, German, English at Mplus. Review requirements and application details.

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