Call Center Representative

• Handle high-volume inbound calls from members, providers, and stakeholders
• Resolve inquiries related to healthcare services, eligibility, and claims
• Escalate complex cases as needed
• Accurately document interactions in systems while maintaining quality and compliance standards
• Meet or exceed call quality, productivity, and attendance metrics
• Collaborate with team members and leadership to improve processes and enhance the customer experience
• Complete structured training and onboarding

Explore Call Center Representative, Healthcare at Gainwell Technologies. Review requirements and application details.