Call Center Representative

• Design, engineer, implement, administer, and optimize enterprise voice, contact center, and communication technology solutions
• Lead technical design and implementation of complex platform enhancements, integrations, and service improvements
• Develop technical designs, implementation approaches, standards, and support practices
• Evaluate, test, recommend, and implement new technologies, service enhancements, and AI-enabled solutions
• Lead complex troubleshooting, root-cause analysis, and service restoration for critical communication services
• Develop and maintain integrations between communication platforms, business applications, cloud services, and enterprise systems
• Design and implement automation solutions, scripts, utilities, workflows, APIs, and lightweight applications
• Monitor platform health, performance, availability, capacity, and security
• Lead or significantly contribute to upgrades, migrations, modernization, and technology transformation initiatives
• Develop technical documentation, operational procedures, design standards, and knowledge-sharing materials
• Provide technical mentoring, coaching, and knowledge transfer to engineers and support teams
• Support resiliency planning, disaster recovery readiness, and continuity-related testing
• Recommend process improvements, operational efficiencies, engineering best practices, and longer-term service improvements
• Perform other job-related duties as assigned

Senior Enterprise Voice, Contact Center Technology

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction
• Provide prompt, professional customer service for Medicaid Long Term Personal Care calls
• Gather necessary information from requestors and recipients clearly, consistently, and professionally
• Address, document, and resolve identified problems in a timely manner
• Route calls to appropriate units
• Complete required monthly telephone monitoring

Call Center Representative jobs in Louisiana

Senior Enterprise Voice, Contact Center Technology

Medicaid Call Center Associate