Call Center Representative

• Introduce and promote Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone
• Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services
• Check accommodation availability and dates and suggest alternatives when needed
• Promote accommodation upgrades and extra nights to drive additional revenue
• Explain requirements for purchasing preview packages and attending vacation ownership sales presentations
• Verify that individuals or couples meet eligibility requirements
• Leverage guest loyalty to Marriott International and Marriott Vacations Worldwide brands to persuade callers to purchase preview packages
• Ask potential owners to purchase packages
• Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor
• Contact appropriate call center individuals, leaders, or departments to resolve guest calls, requests, or problems
• Follow call center and company policies and procedures; maintain confidentiality and protect company assets
• Welcome and acknowledge guests, anticipate and address service needs, and thank guests
• Communicate professionally and answer telephones using appropriate etiquette
• Develop positive working relationships and support the team in reaching common goals
• Comply with quality assurance expectations and standards
• Perform other reasonable job duties as requested by Supervisors

Vacation Planner – Call Center Inbound Sales

• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data within required time frames
• Act as liaison between claims department and providers
• Research customer claims in primary payor systems
• Ensure the highest level of customer service on every call
• Perform other duties as assigned or necessary
• Work across multiple time zones in a hybrid or remote work environment

Call Center Agent II

• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data within required time frames
• Act as liaison between the claims department and providers
• Research customer claims in primary payor systems
• Ensure the highest level of customer service on every call
• Perform other duties as assigned or necessary
• Work across multiple time zones in a hybrid or remote work environment
• May require travel depending on company needs

• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data within required time frames
• Act as liaison between the claims department and providers
• Research customer claims in primary payer systems
• Ensure the highest level of customer service on every call
• Perform other duties as assigned or necessary
• Report to the Customer Service Manager
• Work within an inbound call center serving UST customers

• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data within the required timeframe
• Act as liaison between the claims department and providers
• Research customer claims in primary payor systems
• Ensure the highest level of customer service on every call
• Perform other duties as assigned or necessary
• Report to the Customer Service Manager

• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data within a required time frame
• Act as liaison between claims department and providers
• Research customer claims in primary payor systems
• Ensure the highest level of customer service on every call
• Perform other duties as assigned or necessary
• Work across multiple time zones in a hybrid or remote work environment

• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data within required time frames
• Act as liaison between claims department and providers
• Research customer claims in primary payor systems
• Ensure the highest level of customer service on every call
• Perform other duties as assigned or necessary
• Report to the Customer Service Manager
• Work according to related schedules during the service center's 8am-6pm CST USA operating hours

• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data within required time frames
• Act as liaison between the claims department and providers
• Research customer claims in primary payor systems
• Ensure the highest level of customer service on every call
• Perform other duties as assigned or necessary

• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data within required time frames
• Act as liaison between the claims department and providers
• Research customer claims in primary payor systems
• Ensure the highest level of customer service on every call
• Perform other duties as assigned or necessary
• Report to the Customer Service Manager
• Work schedules related to the service center's 8am-6pm CST USA operating hours

• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data within required time frames
• Act as liaison between the claims department and providers
• Research customer claims in primary payor systems
• Ensure the highest level of customer service on every call
• Perform other duties as assigned or necessary
• Provide customer service to UST customers through inbound call center operations
• Report to the Customer Service Manager