Call Center Representative

• Obtain meal orders from patients and visitors by telephone and enter them into the CBORD computer system
• Verify meal orders against diet-order parameters using EPIC
• Review EPIC medication records for significant food interactions and notify nursing staff when necessary
• Process diet requisitions and reports comparing food ordered with meal orders
• Accurately document and maintain current information in manual and computerized systems
• Coordinate Communication Center processes with Production, Tray Line, and Meal Service Associates
• Liaise between Food & Nutrition, patients, and nursing units
• Perform arithmetic computations for tube feeding and infant formula
• Respond to patient and staff inquiries about the OHSU Room Service Program
• Direct inquiries, explain processes and procedures, provide service information, and route incoming calls
• Provide high-quality customer service to patients, healthcare providers, and staff
• Participate in conflict reconciliation between physician-ordered diets and patient preferences

Call Center Representative jobs in Oregon

Call Center Specialist