Call Center Representative

• Respond to medical information queries, product quality complaints, and general queries received by telephone, email, fax, and other channels
• Receive, record, and report Adverse Drug Reactions within required timelines according to regulations and internal WI/SOPs
• Execute drug safety data management processes, including call intake, call dialogue documentation, peer review, and case follow-up
• Perform and support assigned activities, including tracking information and metrics, ongoing quality control of defined process steps, training, and reconciliation of data from multiple sources
• Assume responsibility for the quality of processed data
• Perform other duties as needed or assigned

Call Center Representative jobs in Romania

Medical Contact Center Associate I