Call Center Representative

• Answer incoming calls and provide information to customer requests at first-call solution
• Carry out assignments and resolve problems according to call patterns, instructions, policies, procedures, and accepted practices
• Support customers with day-to-day enquiries and issues
• Deliver excellent service and handle complex or difficult cases
• Communicate professionally with customers, teams, and departments
• Contribute to Contact Centre process and procedural analysis or projects
• Provide after-sale service, handle complaints, and provide solutions
• Handle difficult and special calls escalated by agents and follow up with departments
• Monitor performance and take timely action to improve customer satisfaction
• Monitor incoming cases and calls and assign work, including calls and email
• Coach and supervise staff to ensure SLA and service quality standards
• Assist in developing customer service policies and continuously improving service delivery

Call Center Representative jobs in Thailand

A&H Customer Service Specialist – Call Center