Call Center Representative

• Assist pharmacists in collecting clinical and patient information and maintaining records required by regulation and policy
• Use pharmacy technology to prepare medication orders for dispensing
• Perform calculations and compound medications accurately when appropriate to the practice site
• Obtain appropriate pharmacist supervision and accuracy checks, recognizing tasks requiring pharmacist verification
• Fill and maintain medication supplies
• Verify and monitor controlled substance inventories for security, accuracy, cost effectiveness, and 340B/charging management
• Communicate with caregivers regarding responsibilities and identified concerns
• Participate in quality and patient safety initiatives
• Identify potential safety hazards and escalate issues to pharmacists based on urgency, regulations, and scope
• Collaborate with pharmacists and pharmacy technicians to support timely patient access to prescribed medications, including prior authorizations, coverage barriers, and coordination with providers, payers, and care teams

Pharmacy Technician, Home Delivery Call Center

• Lead complex analytics projects from data acquisition to insight delivery, aligned with business priorities
• Serve as a primary analytics consultant to contact center leadership, translating findings into clear recommendations
• Analyze large, diverse datasets to uncover trends, performance gaps, and predictive indicators
• Design and implement automation and advanced analytics solutions, including machine learning models and statistical analysis
• Own data governance for contact center analytics, including prioritizing requests and migrating to new data sources
• Develop and maintain enterprise-grade BI dashboards, reports, and KPIs for executive stakeholders
• Mentor junior analysts on data modeling, SQL optimization, and visualization best practices
• Partner with Data Engineering, Workforce Management, IT, and Customer Experience to support evolving data needs

Senior Analyst, Contact Center

• Serve as the first connection between Intermountain and patients
• Foster relationships with patients, parents, and guardians regarding patient care
• Answer phones promptly and communicate patient needs to clinical caregivers through messaging
• Provide courteous and professional customer service through omnichannel communications
• Identify and resolve scheduling/registration, billing/payor, business, and medical requests
• Document essential information in the electronic medical record (EMR)
• Coordinate with clinical care and other teams to provide seamless patient solutions
• Use analytical skills and technical resources to anticipate and resolve patient requests
• Support enterprise productivity and quality initiatives and contribute to Intermountain Health KPIs

Call Center Representative jobs in Utah

Pharmacy Technician, Home Delivery Call Center

Senior Analyst, Contact Center

Contact Center Representative