Call Center Representative

• Extend care during and outside regular Oak Street Health clinic hours by addressing patients’ medical, social, and psychological needs telephonically
• Provide confident and professional service to Oak Street Health patients
• Follow the current Prescription Refill policy
• Remain engaged with patients without background distraction
• Document clearly and precisely during calls
• Complete documentation for all patient requests before ending calls
• Check the CareReq queue and ensure CareReqs are complete
• Complete tasks and requests within the role’s scope and ability
• Schedule off-cadence or requested patient appointments
• Arrange transportation for clinic visits
• Strive to meet organizational goals and departmental metrics
• Perform other duties as assigned

Explore Clinical Call Center Triage Nurse at CVS Health Careers. Review requirements and application details.