Call Center Representative

• Provide exemplary member service via phone, e-mail, web channels, mail, and facsimile
• Process deposits and withdrawals
• Review account information and credit/card transactions
• Process loan payments
• Provide basic online banking support
• Support Credit Union depository and lending products
• Work to achieve cross-sell goals
• Adhere to assigned schedules while handling calls in a queue
• Consult with members, identify needs, offer solutions, and follow up on pending transactions
• Open new Member Accounts, including Savings, Checking, Money Market, Trust, Certificates, and IRA
• Complete account cards, certificate applications and agreements, trust applications and agreements, and certificates of trust
• Perform account maintenance, including address/name changes, account setup, joint owners, beneficiaries, account closures, deceased accounts, and notary services
• Identify and report suspicious behavior or suspected fraud activity
• Complete required training and compliance modules
• Support continuous improvement activities
• Maintain confidentiality of member and other sensitive information
• Represent Nuvision Credit Union positively and professionally
• Perform other related duties as assigned

Call Center Representative jobs in Wyoming

Member Contact Center Representative 1