Care Coordinator

• Support administrative care management activities
• Perform outreach to members and providers by phone
• Answer inbound calls and serve as a point of contact for members, providers, and staff
• Schedule services
• Resolve member and provider issues, inquiries, requests, and concerns
• Support care-plan next steps, community and health-plan resource referrals, scheduling questions, and ongoing education
• Connect members with health-plan and community resources
• Explain care-plan procedures and protocols
• Support member onboarding and administrative duties, including sending welcome letters, correspondence, and educational materials
• Document and maintain non-clinical member records according to state and regulatory requirements
• Make referrals addressing Social Determinants of Health needs
• Comply with policies and standards and perform other assigned duties

Care Coordinator jobs in Pennsylvania

Care Management Support Coordinator II