Care Coordinator

• Monitor the phone line and company chat/texting platform for caregiver call-outs, emergencies, and no-shows
• Source replacement caregivers when shifts cannot be covered
• Ensure vulnerable clients are never left without coverage
• Follow up by phone on call-outs received by text
• Escalate promptly to a manager when replacements cannot be found
• Notify clients of caregiver call-outs and confirm caregiver schedules 1–2 hours before shifts
• Respond to caregiver and client queries within the scope of after-hours support
• Use sound judgement in situations not covered by training, prioritising client safety
• Conduct initial intake calls for prospective clients
• Document interactions accurately and update caregiver schedules in the system
• Prioritise urgent tasks and use quieter periods for administrative catch-up and system familiarisation
• Balance caregiver concerns with client and business needs
• Assist with administrative projects and other after-hours support tasks as needed

Explore After Hours Care Coordinator at iSTA Solutions. Review requirements and application details.